Service Policies | Clarity Multimedia

Clarity Service Policies
Effective as of March 1, 2008

Disclaimer: To protect the client and the company, we have provided a general outline of our basic service policies. These may be altered as agreed upon on a case-by-case basis but are a good point of reference for new clients.

Section 1: Signing On

1.1 Agreement

Before the creative process begins, all the terms of the service including the services to be provided, timeframe for the project, information needed from the client, the total cost of the project, the payment schedule, etc. must be agreed to by the client and representative of Clarity Multimedia.

1.2 Contract

A contract for the service agreement between the client and company representative will be provided upon request of the client. We do not generate contracts for the service agreement unless requested but are happy to provide one.

Section 2: Payments

2.1 Deposit
Unless otherwise agreed upon, we take a deposit between 30% and 50% of the final cost of the project (depending on the size and needs of the project) before we begin the service. This will be discussed before any final agreement (1.1) is made.

2.2 Final Payment
Once the project is complete, the client is responsible to provide full compensation for the services completed.

2.3 Late Payment
If the payment for the project is not paid within 30 days of completion, an interest charge of 10% of the final price will be added to the payment.

2.4 Hosting Payments
Our hosting can be paid by six month or one year periods. Hosting payments not received on time will lead to the downtime of the website it hosts.

Section 3: Creative Process

3.1 Meetings
The client has the right to request meetings to discuss project details and collaborate within reason during the project timeframe.

3.2 Timeframes
Before work is started, a timeframe will be established for the completions of the project. This timeframe will be the official date of completion as long as the client delivers the necessary information to do the project in the time requested by the designer. If this is not accomplished, timeframes may have to change.

3.3 Changes
The project details are agreed to in full before the project begins. Clarity Multimedia has the right to add reasonable compensation to the final price for changes to the original details of the project. This applies to dynamic changes only and not small formatting changes.

Section 4: Post Service

4.1 Post service contacting
Clarity holds the right to contact the client within reason after the service has been completed and paid for to tell about other services and company updates. These contacts will be stopped upon request from the client.

4.2 Post service work
Any work done to make addition to the project is subject to charge. These charges would still be within reason to the applicable service requested.

Section 5: Rights and Responsibilities

5.1 Our rights
            Clarity Multimedia holds but is not limited to the following rights.
            5.1.1 Opt out rights. We hold the rights to deny a project proposal from a client.
            5.1.2 Cancel service. We can cancel the service at any time and keep compensation for work already completed as long as that work is delivered to the client to be finished by someone else.
            5.1.3 Deny requests. We hold the right to deny large requests made by the client during a project.
            5.1.4 Holding Properties. We reserve the right to hold, as our property, the outcome of the service until the final payment is provided.

5.2 Our responsibilities
            We are responsible for the following.
            5.2.1 Delivering service. Unless there is a cancellation of service, we are responsible to produce the service as requested by the client when we are compensated for said work.
            5.2.2 Invoicing. We have the responsibility to invoice the client with the amount due before we can expect payment from the client.
            5.2.3 Fixes. We are responsible for fixing any unforeseen problems of the service after the completion of the timeframe.

5.3 Client’s rights
            The client holds, but is not limited to the following rights.
            5.3.1 Receiving services. The client has the right to receive the outcome of the agreed upon service when compensation for said service has been provided.
            5.4.2 Canceling service. The client holds the right to cancel service at any point if unsatisfied and will be refunded on any payment already made except if the work already done is taken by the client in which case the work must be compensated for.
            5.4.3 Progress updates. The client has the right to ask for progress updates during the coarse of the project.
            5.4.4 Satisfied. The client has the right to satisfaction on the outcome of the project.
5.4 Client’s responsibilities
            The clients have the following responsibilities
            5.4.1 Payments. The client has the responsibility to make the payments of the agreed upon amount on time as dictated by the service agreement.
            5.4.2 Contacts. The client is responsible for maintaining contact during the progression of the project.
            5.4.3 Information. The client is responsible for providing the information necessary to complete the project within the timeframe agreed upon.